Business Policies

At DiscProfile.com, we’re known for our extensive experience with DiSC^® and our great customer service. We work with organizations of every size, from Fortune 500 to small non-profits, and we also have a strong track record for providing unsurpassed service and convenience to individuals who simply have a one-time need for DiSC assessments. If you are looking for a friendly, competent, easy-to-work-with supplier of the original, time-tested DiSC tests from Inscape Publishing, you have come to the right place.

What we can do for you

• Provide the best DiSC products on the market today
• Deliver an exceptional customer service experience
• Support you by offering advice on the best solutions to fit your needs
• Offer outstanding value

What we won’t do

• Disclose or sell our client list
• Try to sell you consulting services
• Deliver training or provide facilitators for your programs

We encourage you to call or email us with questions.
Toll Free Support: 1-877-344-8612 (9 a.m. - 5 p.m., Mon-Fri, Central Time) Direct: 952-657-5642 (9 a.m. - 5 p.m., Mon-Fri, Central Time) Email: Customer Service

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Secure Online Ordering with
Visa, MasterCard, American Express, Discover

Merchant listed on your card statement is Personality Profile Solutions
SHIPPING INFORMATION: We Ship SAME DAY or NEXT Business Day by POSTAL PRIORITY MAIL (2-3 day transit by USPS Priority Mail for orders received by NOON Central time). We do NOT guarantee the delivery service transit time of the USPS, but we do guarantee when we will ship items. Plan ahead for weekends and holidays, when the Post Office is closed. You may optionally select Federal Express Overnight Priority express delivery for orders received before NOON Central.

YOU SELECT THE SHIPPING CHARGES for your order in the shopping cart at checkout. We will ship to P. O. Boxes by USPS Priority Mail only. You will receive an email with a tracking notice and an email with your Paid Receipt. Shipping Charges are calculated by the shopping cart pro-rated by amount of order and weight.

ORDER ONLINE:

• We accept ONLY online credit card payment orders.
  • Credit cards may be Visa, MasterCard, Discover, or American Express; and held by a company, institution, individual, or p-card system. Government purchase card accepted.
  • Online card acceptance approval is a secure bank-to-bank transaction.
  • Merchant on your statement will read Personality Profile Solutions.
  • Debit, gift, and some pre-paid credit cards may be declined by the online banking system. Please use another card if that occurs.
  • Orders are automatically, electronically, approved, processed, and fulfilled on a same day basis during business hours within parameters posted for the product or service ordered.
  • We do not accept verbal, mail, e-mail, or phone orders.
• We do not accept Purchase Orders.

We do not carry accounts receivable. It is not necessary to set up an account to order.

• Click to download Form W-9 for tax/vendor purposes: Form W-9

INTERNATIONAL ORDERS & SHIPPING (includes Mexico and Canada): ALL International shipping is by Federal Express Priority International. All shipping fees are US$. All payments in US$. International recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates. International Currency Calculator1 or Calculator 2.

ORDER CAREFULLY! ALL SALES ARE FINAL.

ALL Paper Profiles, Kits, Electronic products, Supplies, and ALL materials, products, or services on this website, including Pack, Email, or Electronic Files and Reports, are NOT REFUNDABLE for any reason. Designated online products are NOT "shipped" but delivered by email or email link for access. You are responsible to assure you have software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.

We cannot cancel or change orders once they are placed.
When your credit card is approved, it is shipped immediately or electronically delivered if it is an online product. We do not see credit card numbers to alter orders, because they are credit card bank to bank transactions for your security. PLEASE order carefully. ALL sales are FINAL. If YOU make an order error, you may NOT return it for refund, credit, or exchange for any reason. We will promptly correct any errors that we make at no expense to you.

LIMITATIONS FOR EMAIL, WEB, OR ELECTRONIC DELIVERY

Products delivered electronically require a human to either issue a code, add credits, or set up an account, and therefore delivery is limited to business hours. We will make best efforts at all other times.

To prevent international credit card fraud, we verify captured IP address, CVV card code, bank bin code, verify card holder address, phone, address compare, issuing bank, domain server. Email address must be domain, not free service. We do not ship or process orders for countries on the US sanction list, including, but not limited to Cuba, Iran, Iraq, North Korea, Libya, & Sudan. At our DiSCretion, we may process orders and delay shipping for up to 180 days, pending international investigation, for countries known for high incidence of internet card fraud including, but not limited to: Middle East countries, African countries, notably Nigeria and Ghana, former Soviet Republics, Eastern European countries, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, areas in China and Japan, areas in India, areas in Mexico, Central & South America, and others we are advised to add. If the order is suspicious, it will not ship, even with credit card authorization approval, pending international trade investigative clearance.

DiscProfile (including the sites DiscProfile.com, DiscProfiles.com, OnlineDisc.com, and EpicDisc.com) reserves the right to refuse service to anyone without stating the reason.