DiscProfile.com - Business Practices & Policies

Home of the Original DiSC® Profile and 34 years of DISC experience, service, and integrity with Performax Systems International, Carlson Learning Company & Inscape Publishing, we are the largest consultant DiSC® distributor in the world.  We offer you 34 years of providing training, training materials, and consulting services to individuals, groups, and large corporations.  We have served 3 of the Fortune 5 companies and many of the Fortune 500.  Colleges, governmental agencies, armed services, small home based businesses, churches, schools, consultants, all are our clients.  We welcome you among our customers and clients and will endeavor to provide the service you deserve, quickly and easily. 

WE BELIEVE:
We believe that a client has the ability to use our products without us!
We believe our packaging and pricing structures provide you the best Service.
We NEVER disclose our clients or client list.  We will protect your privacy too.
We believe that the best training program is done by you, not by us, and that you simply need the best materials available.  We are and have been consistently among all award winning consultants in the industry.  We are the largest consultant distributor of DISC materials in the world.  We're on top.  We work to stay on the cutting edge.

Reminder:  Most questions are answered by getting on the correct website for in-depth info:

 ONLINE DISC Profiles (for hiring & training) & EPIC DISC are at www.OnlineDisc.com

 PAPER DISC Profiles versions are at www.DiscProfile.com

Questions?  Email us at this link:   Customer Service (best method)
We do not accept phone orders or mail orders for YOUR security.
ONLY online or written orders are accepted. (Your bank talks to our bank securely online).
If you need pre-paid Purchase Order Invoices, use the Purchase Order Instructions.

Please note: ALL Orders MUST BE IN WRITING (Online Order or Email). Online Orders go immediately to the Order Department and are processed immediately!  If you have special needs, order online and write your special needs in the "Comments Section" of the Online Shopping Cart.
For FASTEST SERVICE Please Order Online...

ORDERING INFORMATION
All major credit cards: Visa, MasterCard, Diners Club, Discover, and American Express.  Government Purchase Card Accepted.  GSA Approved. CCR Register, DUNS # 13-917-6023, CAGE: 3HEF6. (woman owned, small business).  We do not accept cash, cashier's check, money orders, personal checks, or funds that are not $USD.  Some (not all) Bank wire ACH transfers are accepted. Some (not all) company checks accepted.  We do NOT carry accounts receivable.  Client elects Process and pricing structure for Pre-Paid Purchase Orders.  Online or Pre-Paid Purchase Orders ONLY for Electronic, Web, or Online Products & Services.  Online credit card orders ONLY for International Orders.
ALL Orders MUST BE WRITTEN AND ONLINE for secure transmission of credit card information.

DiscProfile.com www.DiscProfile.com and www.DiscProfiles.com and www.OnlineDisc.com and www.AiADisc.com and www.EpicDisc.com reserves the right to refuse service to anyone without stating the reason.

 DiscProfile.com
www.OnlineDisc.com and www.DiscProfile.com and www.DiscProfiles.com
www.EpicDisc.com  www.AIADisc.com 
Arrowhead Station, AZ 85318-1238

Questions?  Email us at this link:   Customer Service

WEB PRICING STRATEGIES & PURCHASE ORDERS

POLICIES FOR PURCHASE ORDERS FOR DISC TESTS PROFILES
We can keep our prices low because we have NO ACCOUNTS RECEIVABLE.
In 35 years we have learned client relationships and customer service deteriorate because
of conflicts over money.  We will have no conflicts with you using these guidelines.
Here are guidelines to help you get the lowest prices possible.
Prices Reflect up to a 45% Discount for Ordering Online!
How to Get the up to 45%+ DISCounted Web Prices quoted online

A.  ORDER ONLINE:

• Order by secure server online using a Visa, MasterCard, Discover, Diners Club, or American Express.  See the  Online Order Form.  (secure shopping)

• Government Purchase Card Accepted. GSA approved. CCR Register,
  DUNS # 13-917-6023, CAGE: 3HEF6. (woman owned, small business)

• ALL Orders MUST BE WRITTEN AND ONLINE for secure transmission of credit card information.

  • SAVE ! Order online.  Important time sensitive Policy Announcement Change:  Effective August 1, 2007, a 15% check handling surcharge for our manual entry of a purchase order and/ or payment by check will be added to the total amount of your order.  Paperwork processing for prepaid purchase orders is 15% more expensive to us as a vendor to process than online orders paid by credit card.  We have found that handling checks is far less secure than online credit card processing.  Payment by check is 15% more expensive to us as a vendor to process than online orders paid by credit card.  If you elect purchase order and/or check payment ordering, it will cost 15% more than the web prices..

Secure Online Ordering with 
Visa, MasterCard, American Express, Discover & Diners Club. 
Secure Site           
Merchant on your card statement is DiscProfile.com OnlineDisc.com DiscProfile.com

SHIPPING INFORMATION:
We Ship SAME DAY or NEXT Business Day by POSTAL PRIORITY MAIL (2 day transit by USPS Priority Mail for orders received by NOON Pacific time).  You may optionally select Federal  Express Overnight Priority express delivery for orders received before NOON Pacific.  YOU SELECT THE SHIPPING CHARGES FOR YOUR ORDER in the shopping cart at checkout.   We will ship to P. O. Boxes by USPS Priority Mail only.  You will receive email confirmation tracking shipping notice and email of your Paid Receipt.  Shipping Charges are very low and calculated by the shopping cart pro-rated by amount of order and weight. 

INTERNATIONAL ORDERS & SHIPPING (includes Mexico and Canada): ALL International shipping is by Federal Express Priority International. All shipping fees are US$.  All payments in US$.  International recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates. International Currency Calculator1 or Calculator 2.

ORDER CAREFULLY!   ALL SALES ARE FINAL...
We cannot cancel orders once they are placed.
We cannot change orders once you place them.
When an order is placed and your credit card is approved, it goes immediately to a shipping fulfillment company in a separate location and is shipped immediately or electronically delivered if it is an online product.  We do not see credit card numbers to alter orders, because they are credit card bank to bank transactions for your security.  PLEASE order carefully.  If YOU make an order error, you may NOT return it for refund, credit, or exchange for any reason.

REFUND, EXCHANGES, RETURNS, & CREDIT POLICY:  ALL SALES ARE FINAL.
ALL Paper Profiles, Kits, Electronic products, Supplies, and ALL materials, products, or services on this website, including Pack, Email, or Electronic Files and Reports, are NOT REFUNDABLE for any reason.   You are responsible to assure you have software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.  If YOU make an order error, you may NOT return it for refund, credit, or exchange for any reason.

ALL SALES ARE FINAL.  ORDER CAREFULLY!  NO products may be returned for refund, credit, or exchange for any reason.  If we make an error, we will correct it at no expense to you.  No credit, for any reason, will be issued to your credit card after you order.  At significant web quantity pricing, the protection of intellectual property in the materials, and copyright protection for all parties, we find this 32-year company policy most beneficial for all our customers and clients.  WE HAVE A STRICT NO REFUNDS, EXCHANGES, CREDITS OR RETURN POLICY FOR ANY REASON WHATSOEVER.  Please order carefully.  Print this page for your information.  By ordering you agree to these terms without reservation, and agree that you will receive no refund, credit, return, or exchange for any reason.

ORDER POLICY ON EMAIL, WEB, OR ELECTRONIC DELIVERY:
ALL SALES ARE FINAL once online access to product has been setup.  Certain products in our store are sent via email or by electronic access. 

LIMITATIONS FOR EMAIL, WEB, OR ELECTRONIC DELIVERY:
Electronic delivery reports, products, and services require a "human being" to either issue a code, password,  or email links, and therefore delivery is limited to "business hours" when a "human" can get the product or service to you.  We will make best efforts at all other times.

To prevent international credit card fraud,  we verify captured IP address, CVV card code, bank bin code, verify card holder address, phone, address compare, issuing bank, domain server.  Email address must be domain, not free service.  We do not ship or process orders for countries on the US sanction list, including, but not limited to Cuba, Iran, Iraq, North Korea, Libya, & Sudan.  At our discretion, we may process orders and delay shipping for up to 180 days, pending international investigation, for countries known for high incidence of internet card fraud including, but not limited to:  Middle East countries, African countries, notably Nigeria and Ghana, former Soviet Republics, Eastern European countries, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, areas in China and Japan, areas in India, areas in Mexico, Central & South America, and others we are advised to add. If the order is suspicious, it will not ship, even with credit card authorization approval, pending international trade investigative clearance.

ORDERING INFORMATION
All major credit cards: Visa, MasterCard, Diners Club, Discover, and American Express.  Government Purchase Card Accepted.  GSA Approved. CCR Register, DUNS # 13-917-6023, CAGE: 3HEF6. (woman owned, small business).  We do not accept cash, cashier's check, money orders, personal checks, or funds that are not $USD.  Some (not all) Bank wire ACH transfers are accepted. Some (not all) company checks accepted.  We do NOT carry accounts receivable.  Client elects Process and pricing structure for Pre-Paid Purchase Orders.  Online or Pre-Paid Purchase Orders ONLY for Electronic, Web, or Online Products & Services.  Online credit card orders ONLY for International Orders.
ALL Orders MUST BE WRITTEN AND ONLINE for secure transmission of credit card information.

DiscProfile.com www.DiscProfile.com and www.DiscProfiles.com and www.OnlineDisc.com and www.AiADisc.com and www.EpicDisc.com reserves the right to refuse service to anyone without stating the reason.

Reminder: DISC PAPER profiles versions are at www.DiscProfile.com
DISC ONLINE tests versions & EPIC are at www.OnlineDisc.com

Questions?  Email us at this link:   Customer Service

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