Resending an access code or login

Because learners sometime lose them

 You might need to send login information again to a learner if you didn't choose the "Send reminder" option when you first sent out an access code or if the learner lost the link to their report.

Just sign in to EPIC and follow these steps. No additional credits will be used when resending access or login emails.

Instructions

Go to Manage Reports | Resend Login Information


EPIC Help: Resend login

 

Search for your learners.

If you have several learners who haven't completed their assessment, search for Access Code Status: Pending.

 

EPIC Help: search for learners

 

Click Search.

Select the learners from the results. Click Next.

A list of names will be shown. Once you have verified the list, click the Resend Login Information button.

A confirmation pop-up will appear and you'll be able to change the Subject and/or add a Custom Message to the email.

EPIC: Confirmation popup

 

You can create a custom subject line of the email to be sent out of EPIC. You can also add your own custom message.

 

EPIC Help: Subject line

 

Click OK to complete the process. No additional credits will be used when resending access or login emails.

You might want to review Setting profile delivery options for future assessments.