EPIC Guide

Instructions and tips on how to use your Administrator Account (EPIC)

System transition maintenance outage – Saturday, September 10, 2022 from 10 a.m. to 6 p.m. Chicago (4 p.m. to midnight London)

EPIC will be moving to a cloud-based service. This will increase the speed of EPIC and further ensure that the EPIC platform remains secure.

Change to EPIC email sender address – Thursday, August 25, 2022

All emails coming from EPIC Administrator accounts will be sent from noreply@wiley-epic.com (instead of [YourUserName]@wiley-epic.com). An automatic reply message will be sent to anyone responding to the emails, redirecting them to the proper contact. This mailbox will not be monitored. This is a requirement for Wiley's move of EPIC to the cloud. It should improve the delivery rate of emails being sent from EPIC. 

The domain name (@wiley-epic.com) is not changing, so the whitelisting instructions  are still accurate, in other words, any clients who have already whitelisted this domain will not need to make any changes. To be safe and avoid any spam issues, it's a good practice to ask learners to add noreply@wiley-epic.com to their safe-sender address book.

Your “friendly” name which appears to email recipients will remain the same. (You can find this under Personal Options | View/Edit Account Information - EPIC settings tab.)

Let's get started

We walk you through getting your EPIC account and setting it up so you can begin providing profiles.

Buying an EPIC account

Purchasing EPIC credits

EPIC system orientation

Setting up your new EPIC account

Finding your Account ID

Personalizing your EPIC account

Updating your logo

Using file folders

Adding or editing EPIC Administrators

Common EPIC tasks

Here are some of the main actions you'll be taking in EPIC.

Sending a DiSC assessment access code

Sending Five Behaviors Team Development access codes

Resending an access code or login

Finding a participant's record

Creating and managing custom messages

Setting profile delivery options

Using existing data to create new profiles

Importing learner names 

Unassigning an assessment access code

Editing learners emails or names

Updating your EPIC account (change account administator, password, or organization information)

Using credits already purchased

Running reports

Reports offer additional information to the participants and/or facilitator.

Creating sample reports

Running batch reports

Running a Comparison Report

Running batch Comparison Reports

Generating group, facilitator, and team reports

Adding a person to an existing group report

Adding a new member to an existing Five Behaviors team

Running The Five Behaviors Team Development Progress Report

Catalyst

Help with Catalyst in EPIC

Have a different EPIC issue?

We're here to help. Call us at (877) 344-8612 or use our contact form.