Instructions and tips on how to use your Administrator Account (EPIC)
EPIC will be moving to a cloud-based service. This will increase the speed of EPIC and further ensure that the EPIC platform remains secure.
Change to EPIC email sender address – Thursday, August 25, 2022
All emails coming from EPIC Administrator accounts will be sent from firstname.lastname@example.org (instead of [YourUserName]@wiley-epic.com). An automatic reply message will be sent to anyone responding to the emails, redirecting them to the proper contact. This mailbox will not be monitored. This is a requirement for Wiley's move of EPIC to the cloud. It should improve the delivery rate of emails being sent from EPIC.
The domain name (@wiley-epic.com) is not changing, so the whitelisting instructions are still accurate, in other words, any clients who have already whitelisted this domain will not need to make any changes. To be safe and avoid any spam issues, it's a good practice to ask learners to add email@example.com to their safe-sender address book.
Your “friendly” name which appears to email recipients will remain the same. (You can find this under Personal Options |
Let's get started
We walk you through getting your EPIC account and setting it up so you can begin providing profiles.
Common EPIC tasks
Here are some of the main actions you'll be taking in EPIC.
Updating your EPIC account (change account administator, password, or organization information)
Reports offer additional information to the participants and/or facilitator.